Privacy Policy

1. Data controller

Company name: FUV E.E.
Tax Identification Number (AFM): 802351080
Address: 39 Ipirou Street, Galatsi 111 46, Athens, Greece
Telephone: +30 210 292 8391
Email: info@fuv.gr

This Policy applies to the websites fuvproducts.gr, fuv.gr, fuv-group.com and any other websites operated by the company, as well as to the free Android application “Supafil θερμομόνωση εμφύσησης” (“Supafil Blown-in Insulation”) operated by FUV E.E.

2. Personal data we collect

Information you provide directly

When you schedule a telephone appointment through our calendar, we collect your full name, email address, telephone number and any information you choose to provide about the building or your enquiry.

When you contact us by email or telephone, we collect your contact details and the content of your communication.

Information collected automatically

When you visit our websites, certain technical information is recorded automatically, including your IP address, browser type, device, date and time of access and the pages you visit.

We do not collect special categories of personal data, such as health data or information concerning political opinions, and our services are not directed at minors.

3. How we use your personal data

We use your personal data:

• To respond to your enquiry and arrange the appointment you have requested.
• To provide technical information, quotations or support.
• To fulfil contractual and tax obligations if you enter into a business relationship with us.
• To understand how our websites are used and improve their operation.
• To protect the security of our websites and prevent malicious activity.

We do not use your personal data to send advertising or promotional communications without your consent.

4. Lawful basis for processing

We process personal data on the following lawful bases:

• Consent: when you provide your details to arrange an appointment or accept optional cookies.
• Performance of a contract: when we prepare a quotation, process an order or carry out work.
• Legitimate interests: to ensure the security and proper operation of our websites.
• Legal obligation: to comply with tax and accounting requirements.

5. How long we retain your personal data

• Communication and appointment requests that do not result in a business relationship are retained for up to two years.
• Customer records and accounting documents are retained for the period required by tax legislation.
• Technical server logs are retained for up to 12 months.

6. Who we share personal data with

We do not sell or rent personal data.

We work with the following service providers, which process personal data on our behalf:

• Website hosting provider (Pointer): file storage and server logs.
• Google services: Google Calendar, Google Analytics, maps and display of customer reviews, used for appointment scheduling and website traffic statistics.
• Email service provider.

We may also disclose personal data to public authorities when required by law.

Some of these service providers may process personal data outside the European Economic Area. Where this occurs, the safeguards required by applicable legislation are used, including Standard Contractual Clauses.

7. Cookies

Cookies are small files stored on your device.

• Strictly necessary cookies: required for the basic operation and security of the website. These cookies do not require consent.
• Analytics cookies: help us understand how the website is used by providing aggregated statistical information.
• Third-party cookies: may be placed through embedded content such as maps, videos and the appointment calendar.

You may delete or block cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

8. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate personal data.
• Request the deletion of your personal data.
• Request the restriction of processing.
• Receive your personal data in a portable format.
• Object to the processing of your personal data.
• Withdraw your consent at any time.

Data deletion

You may request the deletion of your personal data by emailing info@fuv.gr with the subject line “Data Deletion”.

The full name, email address and telephone number submitted through the application or website will be deleted. Deletion requests are completed within 30 days.

To exercise any of the rights listed above, please email info@fuv.gr. We will respond within one month.

9. Security

We implement appropriate technical and organisational measures to protect personal data, including encrypted connections using SSL, restricted access to systems and regular backups.

10. Complaints

If you believe that your data protection rights have not been respected, you may lodge a complaint with the Hellenic Data Protection Authority:

Address: 1–3 Kifisias Avenue, 115 23 Athens, Greece
Telephone: +30 210 6475600
Website: www.dpa.gr

11. Changes to this policy

This Privacy Policy may be updated periodically. The date of the latest update is displayed at the top of this page.